Pilot Scope & Objectives

This interactive blueprint outlines the complete functional requirements for the Village Haven MVP, consolidating user journeys, system matching logic, and operational edge cases.

🎯 Pilot Cohort Goals

Target user acquisition for the 3-6 week launch in Los Angeles/OC.

🔑 Key Value Propositions

👶

Child-Friendly Model

Unique capability for Caregivers to bring their own children to gigs.

🤝

Triple Booking System

Flexibility via Bidding, Direct Booking, and new System Matching.

🛡️

High-Trust Architecture

Manual ID verification, Escrow payments, and locked messaging.

User Roles & Permissions

The platform relies on three distinct roles. Click a card to reveal their specific capabilities, profile attributes, and onboarding constraints.

👋

Caregiver

Supply Side

🏠

Household

Demand Side

🛡️

Admin

Platform Owner

Workflow Simulator

Visualize the core logic of the platform. Use the tabs below to simulate the different booking models (including the new System-Assisted Matching) and the Messaging/Payment flows.
Tip: The simulation will automatically guide you to the next workflow when one is completed.

Select a flow above

The simulation will appear here...

Current System State

Select a flow to begin.

⚙️

Exception & Edge Case Protocols

The system is designed to handle failure states gracefully. Browse the 9 categories below to see how the system reacts to specific triggers (like No-Shows, Disputes, or Safety Violations).

Scenario Categories

Select a scenario from the left to view protocols.

Technical Architecture

Next.js (React)

Handles the complex "Service Tabs" and the multi-step System Matching wizard.

Supabase

Manages real-time data for messaging, user auth, and secure ID storage.

Stripe Connect

Critical for Escrow logic. Funds are held in platform account until Admin trigger.

Trust & Scope Boundaries

🛡️ Trust & Safety Matrix

  • 1
    Manual ID Check

    Admins must approve IDs.

  • 2
    Locked Messaging

    Chat opens only after booking.

  • 3
    Escrow Protection

    Funds held until completion.

⛔ Out of Scope (MVP)

  • ✕ Native Mobile Apps (iOS/Android)
  • ✕ AI Matching Algorithms
  • ✕ Automated Background Checks (Checkr)
  • ✕ Video/Media in Chat